American TeleCenters offers live operators standing by to act as an outsourced partner for catalog retailers. We typically accomplish this by maintaining a copy of client inventory and customer files on our systems. We are thus able to answer calls in our client’s name and identify caller’s that have ordered before by client codes that they might give, by phone numbers, or other identifiers. We typically get customer file updates from our client weekly to make sure our records match with any changes that might come in by mail or internet. We can answer calls at all times, as overflow, and/or after hours and weekends. We normally get daily inventory updates from our clients and our systems adjust inventory numbers so we can tell callers when an item is not in stock and can advise when it might be back in stock if we are provided with backorder dates. Normally orders are relayed back to our client in batch files that are formatted to be imported into the client’s order processing system and can be sent daily or periodically throughout the day. We can also interface with client computers via an API or take orders directly on a client system via a web interface although we do not recommend the latter option.

Benefits:

• Offer 24 hour live service, being available to your customers when they want to order
• Avoid the capital costs of call center telephone system, recurring call center management costs, and staffing large numbers of telephone agents
• Ability to ramp up or down number of call center agents with short notice
• Gain the advantage of a partner with over 70 years of call center experience
• Pay only for what you need

American TeleCenters offers live operators standing by to act as an outsourced partner for ministries. We are a Christian owned and managed organization. We have served many ministries over the years, answering calls prompted by mail, television, radio and online advertising. We take orders for premiums that are featured on broadcasts and offered for a set price, for a minimum gift, for a gift of any amount, or at no cost for building a list. Some of our clients have extensive inventories of products that are featured in a catalog or online for which we take orders. As a Christian center, we are happy to pray with callers when requested. We work as a partner with our clients, maintaining a copy of client inventory and donor files on our systems. We are thus able to answer calls in our client’s name and identify caller’s that have ordered before by ZIP code and name, telephone number, or other identifiers. We typically get donor file updates from our client weekly to make sure our records match with any changes that might come in by mail or internet. We can answer calls at all times, as overflow, and/or after hours and weekends. We normally get periodic inventory updates from our clients and our systems adjust inventory numbers so we can tell callers when an item is not in stock and can advise when it might be back in stock if we are provided with backorder dates. Normally orders are relayed back to our client in batch files that are formatted to be imported into the client’s donor development system and can be sent daily or periodically throughout the day. We can also interface with client computers via an API or take orders directly on a client system via a web interface although we do not recommend the latter option.

Benefits:

• Offer 24 hour live service, being available to your donors when they want to reach you
• We can take your orders and pray with callers
• Avoid the capital costs of call center telephone system, recurring call center management costs, and staffing large numbers of telephone agents
• Ability to ramp up or down number of call center agents with short notice
• Automated options for connecting callers to your own prayer partners in addition to our staff if you choose
• Gain the advantage of a partner with over 70 years of call center experience
• Pay only for what you need

American TeleCenters offers live operators standing by to act as an outsourced partner for answering inbound calls prompted by radio, television and print advertisements. We work with you in building custom scripts to most efficiently walk the caller through responding to your advertisement and capturing an order. We have hundreds of phone numbers that can help segregate calls from different media or different campaigns. In addition to getting name, address and credit card information, we can implement upsell offers. We can answer calls at all times, as overflow, and/or after hours and weekends. Normally orders are relayed back to our client in batch files that are formatted to be imported into the client’s order processing system and can be sent daily or periodically throughout the day. We can also interface with client computers via an API or take orders directly on a client system via a web interface although we do not recommend the latter option.

Benefits:

• Offer 24 hour live service, being available to your customers when they want to order
• Avoid the capital costs of call center telephone system, recurring call center management costs, and staffing large numbers of telephone agents
• Ability to ramp up or down number of call center agents with short notice
• Gain the advantage of a partner with over 70 years of call center experience
• Pay only for what you need

American TeleCenters offers live operators standing by to act as an outsourced partner for answering inbound literature and catalog requests. Even if your advertising primarily drives customers to a website for literature and catalog requests, having live operators to supplement that channel, expands your ability from only being able to serve clients with web access to those that do not have such access or are less comfortable with that channel. Offering live operators also gives more legitimacy to offers. We work with you in building custom scripts to most efficiently walk the caller through responding to your advertisement and capturing the literature or catalog request. We have hundreds of phone numbers that can help segregate calls from different media or different campaigns. In addition to getting name and address, we can implement upsell offers if you so choose. We can answer calls at all times, as overflow, and/or after hours and weekends. Normally requests are relayed back to our client in batch files that are formatted to be imported into the client’s literature fullfilment system and can be sent daily or periodically throughout the day. We can also interface with client computers via an API or take requests directly on a client system via a web interface although we do not recommend the latter option.

Benefits:

• Offer 24 hour live service, being available to your customers when they want to respond to your advertisement
• Add confidence to an offer with live operators
• Avoid the capital costs of call center telephone system, recurring call center management costs, and staffing large numbers of telephone agents
• Ability to ramp up or down number of call center agents with short notice
• Gain the advantage of a partner with over 70 years of call center experience
• Pay only for what you need

American TeleCenters offers live operators standing by to act as an outsourced partner for law firms advertising by television, radio, Yellow Pages, billboard, internet, and other media for class action, personal injury, or other business. We work with a number of attorneys and have done so for over 25 years. We work with you in building custom scripts to most efficiently walk the caller through responding to your advertisement and capturing a lead. On recalls we typically send the leads in batches, yet personal injury cases or leads that require more immediate attention can be put straight through to an attorney or an on-call person directly by phone, by text, or by email. We have hundreds of phone numbers that can help segregate calls from different media or different campaigns. Class action and recall type calls can capture the caller’s name, address, and specific questions that you give us related to the action or recall, while personal injury calls would typically capture the caller’s name, telephone number and details of the potential case. We can answer calls at all times, as overflow, and/or after hours and weekends. As mentioned earlier, normally recall or class action leads are relayed back to our client in batch files that are formatted to be imported into the client’s lead system, while more immediate need type calls are relayed immediately and a recap usually sent daily to the office. We can also interface with client computers via an API or take orders directly on a client system via a web interface although we do not recommend the latter option.

Benefits:

• Offer 24 hour live service, being available to your customers when they want to order
• Avoid the capital costs of call center telephone system, recurring call center management costs, and staffing large numbers of telephone agents
• Ability to ramp up or down number of call center agents with short notice
• Gain the advantage of a partner with over 70 years of call center experience
• Pay only for what you need

American TeleCenters offers live operators standing by to act as an outsourced partner for answering inbound calls prompted by internet advertising – supplement your web presence with live people to give more confidence in your organization. We work with you in building custom scripts to most efficiently walk the caller through responding to your advertisement and capturing an order. We have hundreds of phone numbers that can help segregate calls from different media or different campaigns. In addition to getting name, address and credit card information, we can implement upsell offers. We can answer calls at all times, as overflow, and/or after hours and weekends. Normally orders are relayed back to our client in batch files that are formatted to be imported into the client’s order processing system and can be sent daily or periodically throughout the day. We can also interface with client computers via an API or take orders directly on a client system via a web interface although we do not recommend the latter option.

Benefits:

• Offer 24 hour live service, being available to your customers when they want to respond to your advertisement
• Add confidence to an offer with live operators
• Avoid the capital costs of call center telephone system, recurring call center management costs, and staffing large numbers of telephone agents
• Ability to ramp up or down number of call center agents with short notice
• Gain the advantage of a partner with over 70 years of call center experience
• Pay only for what you need

American TeleCenters offers live operators standing by to act as an outsourced partner for answering inbound calls prompted by radio, television and print advertisements. We work with you in building custom scripts to most efficiently walk the caller through responding to you advertisement and capturing a registration. We have hundreds of phone numbers that can help segregate calls from different media or different campaigns. We can just get name, address, telephone number, and any specific questions that you might need answered for free events or also credit card information for paid events. We can answer calls at all times, as overflow, and/or after hours and weekends. Normally leads are relayed back to our client in batch files that are formatted to be imported into the client’s lead system and can be sent daily or periodically throughout the day. We can also interface with client computers via an API or take orders directly on a client system via a web interface although we do not recommend the latter option.

Benefits:

• Offer 24 hour live service, being available to your customers when they want to respond to your advertisement
• Add confidence to an offer with live operators
• Avoid the capital costs of call center telephone system, recurring call center management costs, and staffing large numbers of telephone agents
• Ability to ramp up or down number of call center agents with short notice
• Gain the advantage of a partner with over 70 years of call center experience
• Pay only for what you need

American TeleCenters offers use of call center resources such as desks, computers and telephone service for clients that might need some additional resources on a temporary basis. Clients that are running an inbound or outbound campaign that need additional space and systems resources but want to provide their own supervisor and personnel can rent seats at American TeleCenters’ call center in Gainesville, Georgia. We will also provide dedicated staff to go with the space and systems if needed.

Benefits:

• Temporarily increase your call handling capacity
• Avoid the capital costs of call center telephone and computer systems needed just for a temporary time
• You may provide your own agents and supervisors or we can provide them
• Ability to ramp up or down number of call center agents with short notice
• Extensive opportunities to customize scripts and integrate with your systems
• Gain the advantage of a partner with over 70 years of call center experience
• Pay only for what you need

American TeleCenters offers live operators standing by to act as an outsourced partner for answering inbound calls prompted by radio, television, internet, and print advertisements as well as other media. Our systems are highly customizable to handle just about any inbound calling need. We serve scores of companies in dozens of industries. We specialize in staffing live operators to answer and process inbound telephone calls. We serve small and large companies ranging from single proprietors to Fortune 500 companies and government agencies. Our systems are programmable, internet enabled, and very customizable. We have very simple applications that involve calls answered in a client’s name, basic messages taken, and all messages texted or emailed to the client. We also have very complex applications that involve many decision trees, case branches, SQL databases, API calls, and web scripts. Whatever your application, give us a call. We work with you in building custom scripts to most efficiently walk the caller through responding to your advertisement and capturing the information that you need and/or routing calls as desired. We have hundreds of phone numbers that can help segregate calls from different media or different campaigns. We can answer calls at all times, as overflow, and/or after hours and weekends. Large numbers of call records are often relayed back to our client in batch files that are formatted to be imported into the client’s lead processing system and can be sent daily or periodically throughout the day, yet calls that need immediate redirection or records sent immediately are sent immediately . We can also interface with client computers via an API or take orders directly on a client system via a web interface although we do not recommend the latter option.

Benefits:

• Offer 24 hour live service, being available to your customers when they want to respond to your advertisement
• Add confidence to an offer with live operators
• Avoid the capital costs of call center telephone system, recurring call center management costs, and staffing large numbers of telephone agents
• Ability to ramp up or down number of call center agents with short notice
• Gain the advantage of a partner with over 70 years of call center experience
• Pay only for what you need

American TeleCenters serves many veterinary practices and understands some of the special needs and different types of calls that you might get. We have served small, large, and exotic animal offices. We answer calls in your practice name and have pages of information on the lower left-hand side of the operator screen to explain practice instructions and other information that the operator might need to serve your callers such as a fax number, email address, website, directions, and instructions that you might want relayed to callers. A caller just needing a fax number, email address or directions can be helped by our agents without even having to reach the office. Instructions for our operators would include such things as directions to reach your on-call for animal emergencies, who to refer large animals calls to if you are a small animal only clinic and vice versa if you only handle large animals, what to do with grooming or boarding calls, what to do with calls about a lost pet with your tag, whether to hold routine office calls like appointment calls for fax or email the next business morning or to ask the caller to call when the office reopens, etc. All of these instructions are customizable and up to you as to how you prefer to run your practice

On the lower right-hand section of the screen is customizable message ticket where you let us know what information you want us to get from the caller. These can be things like the caller's name, telephone number, type of animal, pet's name, and problem. Once a message is taken it can be held to fax or email to the office if it is not urgent or can be relayed to an on-call person by calling their home or cell phone, paging a pager, texting to their cell phone, and/or emailing. Practices often send us on-call information a month at a time, but can do so weekly or daily, and can always make changes with just a telephone call if circumstances dictate a sudden change.

Benefits:

• A live, helpful voice to greet your callers after-hours
• Callers reassured that a live operator is proceeding urgently to reach an on-call vet for their sick or injured pet
• Rather than forwarding all calls to someone, the answering service can take all calls and only relay urgent calls to the on-call
• Messages relayed to the correct on-call person allowing those not on-call to enjoy their time off
• A daily faxed and/or emailed copy of calls from the previous evening

American TeleCenters serves many law practices and understands some of the special needs and different types of calls that you might get. We have served offices focused on personal injury, criminal defense, bankruptcy, social security, and matters. We answer calls in your firm name and have pages of information on the lower left-hand side of the operator screen to explain practice instructions and other information that the operator might need to serve your callers such as a fax number, email address, website, directions, and instructions that you might want relayed to callers. A caller just needing a fax number, email address or directions can be helped by our agents without even having to reach the office. Instructions for our operators would include such things as different directions for current clients and potential new clients. You can also have different instructions for different types of calls such as one on-call group for personal injury calls, a different on-call group for social security calls, and even other instructions for criminal defense matters. All of these instructions are customizable and up to you as to how you prefer to run your practice.

On the lower right-hand section of the screen is customizable message ticket where you let us know what information you want us to get from the caller. These can be things like the caller's name, telephone number, and what the call is regarding. These message tickets can change according to the type of case, so we could ask different questions on a personal injury case than we ask for on a criminal defense case. Once a message is taken it can be held to fax or email to the office if it is not urgent or can be relayed to an attorney by calling their home or cell phone, paging a pager, texting to their cell phone, and/or emailing. Calls can be routed to the person requested, an on-call person or group, or rotated between a group of people. If using an on-call attorney, practices often send us on-call information a month at a time, but can do so weekly or daily, and can always make changes with just a telephone call if circumstances dictate a sudden change.

Benefits:

• A live, helpful voice to greet your callers after-hours
• Callers reassured that a live operator is reaching an attorney about their matter
• Rather than forwarding all calls to someone, the answering service can take all calls and only relay urgent calls to the on-call
• Messages relayed to the correct on-call person allowing those not on-call to enjoy their time off
• A daily faxed and/or emailed copy of calls from the previous evening

American TeleCenters serves many plumbers, HVAC contractors, electricians, and other service companies. We serve small and large companies ranging from single proprietors to companies with dozens of technicians. We answer calls in your company name and have pages of information on the lower left-hand side of the operator screen to explain company instructions and other information that the operator might need to serve your callers such as a fax number, email address, website, types of service, rates if you like, and instructions that you might want relayed to callers. A caller just needing a fax number, email address or address can be helped by our agents without even having to reach the office. Instructions for our operators would include such things as which calls to relay, directions to reach your on-call for emergencies, and how to escalate calls if the on-call is not reached. Instructions can vary by type of call, day or week and time of day. All of these instructions are customizable and up to you as to how you prefer to run your business.

On the lower right-hand section of the screen is customizable message ticket where you let us know what information you want us to get from the caller. These can be things like the caller's name, telephone number, address for service, and problem. Once a message is taken it can be held to fax or email to the office if it is not urgent or can be relayed to an on-call person by calling their home or cell phone, paging a pager, texting to their cell phone, and/or emailing. Businesses often send us on-call information a month at a time, but can do so weekly or daily, and can always make changes with just a telephone call if circumstances dictate a sudden change.

Benefits:

• A live, helpful voice to greet your callers after-hours differentiating you from your competitors that might only use voice mail or an answering machine - if I have a plumbing or HVAC emergency and reach a voice mail I'm going to call the next companys
• Callers reassured that a live operator is proceeding urgently to reach an on-call tech for their problemr
• Rather than forwarding all calls to someone, the answering service can take all calls and only relay urgent calls to the on-call
• Messages relayed to the correct on-call person allowing those not on-call to enjoy their time off
• A daily faxed and/or emailed copy of calls from the previous evening to keep up with all service calls that were handled by your techs after hours

American TeleCenters serves many hospices and home health care agencies so understands some of the special needs and different types of calls that you might get. We have served local individual hospices as well as regional and national groups with dozens of individual offices with local staffing but following corporate instructions and group billing to a central office. We answer calls in your office name and have pages of information on the lower left-hand side of the operator screen to explain office instructions and other information that the operator might need to serve your callers such as a fax number, email address, website, and instructions that you might want relayed to callers. A caller just needing a fax number, email address or address can be helped by our agents without even having to reach the office. Instructions for our operators would include such things as directions to reach your on-call for admissions, directions for patient families or facilities needing a nurse, directions for patients that have passed away, to whom to refer employments inquiries, what to do with staff callouts, whether to hold routine office calls like appointment calls for fax or email the next business morning, etc. All of these instructions are customizable and up to you as to how you prefer to run your agency

On the lower right-hand section of the screen is customizable message ticket where you let us know what information you want us to get from the caller. These can be things like the caller's name, telephone number, patient's name, and problem. These message tickets can also change based on the type of call so we might get different information for a new admission than a current patient. We can relay all calls to an on-call, or non-urgent messages can be held to fax or email to the office. Urgent calls, on the other hand, can be relayed to an on-call person by calling their home or cell phone, paging a pager, texting to their cell phone, and/or emailing. Offices often send us on-call information a month at a time, but can do so weekly or daily, and can always make changes with just a telephone call if circumstances dictate a sudden change. We also maintain an escalation list in case the on-call cannot be promptly reached. Our systems and processes are HIPAA compliant, protecting your patients' privacy per federal law.

Benefits:

• A live, helpful voice to greet your callers after-hours
• Callers reassured that a live operator is proceeding urgently to reach an on-call nurse for their sick or injured relative or patient
• Rather than forwarding all calls to someone, the answering service can take all calls and only relay urgent calls to the on-call
• Messages relayed to the correct on-call person allowing those not on-call to enjoy their time off
• A daily faxed and/or emailed copy of calls from the previous evening

American TeleCenters serves many oxygen and medical equipment companies so understands some of the special needs and different types of calls that you might get. We have served local individual equipment companies as well as regional groups with several individual offices with local staffing but following corporate instructions and group billing to a central office. We answer calls in your office name and have pages of information on the lower left-hand side of the operator screen to explain office instructions and other information that the operator might need to serve your callers such as a fax number, email address, website, and instructions that you might want relayed to callers. A caller just needing a fax number, email address or address can be helped by our agents without even having to reach the office. Instructions for our operators would include such things as directions to reach your on-call for new patients, directions for current patient families or facilities needing a nurse, directions for patients that have passed away, to whom to refer employments inquiries, whether to hold routine office calls for fax or email the next business morning, etc. All of these instructions are customizable and up to you as to how you prefer to run your business.

On the lower right-hand section of the screen is customizable message ticket where you let us know what information you want us to get from the caller. These can be things like the caller's name, telephone number, patient's name, and problem. These message tickets can also change based on the type of call so we might get different information for a new patient than a current patient. We can relay all calls to an on-call, or non-urgent messages can be held to fax or email to the office. Urgent calls, on the other hand, can be relayed to an on-call person by calling their home or cell phone, paging a pager, texting to their cell phone, and/or emailing. Offices often send us on-call information a month at a time, but can do so weekly or daily, and can always make changes with just a telephone call if circumstances dictate a sudden change. We also maintain an escalation list in case the on-call cannot be promptly reached. Our systems and processes are HIPAA compliant, protecting your patients' privacy per federal law.

Benefits:

• A live, helpful voice to greet your callers after-hours
• Callers reassured that a live operator is proceeding urgently to reach an on-call nurse for their sick or injured relative or patient
• Rather than forwarding all calls to someone, the answering service can take all calls and only relay urgent calls to the on-call
• Messages relayed to the correct on-call person allowing those not on-call to enjoy their time off
• A daily faxed and/or emailed copy of calls from the previous evening

American TeleCenters serves a number of counselors and psychologists so understands some of the special needs and different types of calls that you might get. We answer calls in your practice name and have pages of information on the lower left-hand side of the operator screen to explain office instructions and other information that the operator might need to serve your callers such as a fax number, email address, website, address, directions and instructions that you might want relayed to callers. A caller just needing a fax number, email address, directions or address can be helped by our agents without even having to reach the office. Instructions for our operators would include such things as directions for new appointment requests, directions for appointment cancellations, directions for patients needing to speak with a provider, what is considered urgent requiring immediate dispatch versus things to be held for fax or email the next business morning, etc. All of these instructions are customizable and up to you as to how you prefer to run your agency.

On the lower right-hand section of the screen is customizable message ticket where you let us know what information you want us to get from the caller. These can be things like the caller's name, telephone number, patient's name, and problem. These message tickets can also change based on the type of call so we might get different information for a new patients than for current patients, and different information still for consulting providers or courts. We can relay all calls to an on-call, or non-urgent messages can be held to fax or email to the office. Urgent calls can be relayed to an on-call person by calling their home or cell phone, paging a pager, texting to their cell phone, and/or emailing. Offices often send us on-call information a month at a time, but can do so weekly or daily, and can always make changes with just a telephone call if circumstances dictate a sudden change. We also maintain an escalation list in case the on-call cannot be promptly reached. Our systems and processes are HIPAA compliant, protecting your patients' privacy per federal law.

Benefits:

• A live, helpful voice to greet your callers after-hours
• Callers reassured that a live operator is proceeding urgently to reach an on-call provider for urgent situations
• Rather than forwarding all calls to someone, the answering service can take all calls and only relay urgent calls to the on-call
• Messages relayed to the correct on-call person allowing those not on-call to enjoy their time off
• A daily faxed and/or emailed copy of calls from the previous evening

American TeleCenters serves many emergency restoration companies and understand the unique needs of the industry. We answer calls in your company name and have pages of information on the lower left-hand side of the operator screen to explain company instructions and other information that the operator might need to serve your callers such as a fax number, email address, website, types of service, rates if you like, and instructions that you might want relayed to callers. A caller just needing a fax number, email address or address can be helped by our agents without even having to reach the office. Instructions for our operators would include such things as which calls to relay, whether we do different things for water and flood damage than fire damage, what to do with requests for routine cleaning, what to do with mold remediation or duct cleaning requests, whether you handle biohazard or crime scene cleanup, directions to reach your on-call for emergencies, and how to escalate calls if the on-call is not reached. Instructions can vary by type of call, day or week and time of day. All of these instructions are customizable and up to you as to how you prefer to run your business. We recognize the urgent nature of the calls, the relationship with insurance compensation, and the fact that cleanup can often involve significant sums of money.

On the lower right-hand section of the screen is customizable message ticket where you let us know what information you want us to get from the caller. These can be things like the caller's name, telephone number, address for service, type of damage and description of damage. Once a message is taken, all calls can be relayed to an on-call person, or we can triage calls. If you want us to triage calls, routine office matters can be held to fax or email to the office while all damage calls can be relayed to an on-call person by calling their home or cell phone, paging a pager, texting to their cell phone, and/or emailing. Businesses often send us on-call information a month at a time, but can do so weekly or daily, and can always make changes with just a telephone call if circumstances dictate a sudden change. We also maintain an escalation list in case the on-call cannot be promptly reached.

Benefits:

• A live, helpful voice to greet your callers after-hours differentiating you from your competitors that might only use voice mail or an answering machine - if I have a water, fire or crime scene emergency and reach a voice mail I'm going to call the next company
• Callers reassured that a live operator is proceeding urgently to reach an on-call tech for their problem
• Rather than forwarding all calls to someone, the answering service can take all calls and only relay urgent calls to the on-call
• Messages relayed to the correct on-call person allowing those not on-call to enjoy their time off
• A daily faxed and/or emailed copy of calls from the previous evening to keep up with all service calls that were handled by your techs after hours

American TeleCenters serves a number of apartment complexes, housing authorities and property management organizations so understand the needs of the industry. We answer calls in your organization or complex name and have pages of information on the lower left-hand side of the operator screen to explain company instructions and other information that the operator might need to serve your callers such as a fax number, email address, website, types of units, rates if you like, and instructions that you might want relayed to callers. A caller just needing a fax number, email address or address can be helped by our agents without even having to reach the office. Instructions for our operators would include such things as which calls to relay; whether you prefer routine office matters left as a written message, placed in voice mail, or asked to call back during office hours; what issues that you consider urgent maintenance matters versus those that should hold for the following business day; what should be done with courtesy or disturbance calls; what should be done with lockout calls; and how to escalate calls if the on-call is not reached. Instructions can vary by type of call, day or week and time of day. All of these instructions are customizable and up to you as to how you prefer to run your business.

On the lower right-hand section of the screen is customizable message ticket where you let us know what information you want us to get from the caller. These can be things like the caller's name, telephone number, address for service, unit number, and type of problem. Once a message is taken, we normally triage calls. Routine office matters are usually held to fax or email to the office or put in voice mail, while all damage calls can be relayed to an on-call person by calling their home or cell phone, paging a pager, texting to their cell phone, and/or emailing. Businesses often send us on-call information a month at a time, but can do so weekly or daily, and can always make changes with just a telephone call if circumstances dictate a sudden change. We also maintain an escalation list in case the on-call cannot be promptly reached.

Benefits:

• Plans are available involving answering all calls live, or utilizing automated voice screening to minimize cost
• A live, helpful voice to greet your callers after-hours differentiating you from your competitors that might only use voice mail or an answering machine
• Callers reassured that a live operator is proceeding urgently to reach an on-call tech for their problem
• Rather than forwarding all calls to someone, the answering service can take all calls and only relay urgent calls to the on-call
• Messages relayed to the correct on-call person allowing those not on-call to enjoy their time off
• A daily faxed and/or emailed copy of calls from the previous evening to keep up with all service calls that were handled after hours

American TeleCenters serves scores of companies in dozens of industries. We specialize in staffing live operators to answer and process inbound telephone calls. We serve small and large companies ranging from single proprietors to Fortune 500 companies and government agencies. Our systems are programmable, internet enabled, and very customizable. We have very simple applications that involve calls answered in a client’s name, basic messages taken, and all messages texted or emailed to the client. We also have very complex applications that involve many decision trees, case branches, SQL databases, API calls, and web scripts. Whatever your application, give us a call. In every case, we answer calls in your company name and have pages of information on the lower left-hand side of the operator screen to explain company instructions and other information that the operator might need to serve your callers such as a fax number, email address, website, what you do, rates if you like, and instructions that you might want relayed to callers. A caller just needing a fax number, email address or address can be helped by our agents without even having to reach the office. Instructions for our operators would include such things as which calls to relay, what is considered urgent, directions to reach your on-call for emergencies, and how to escalate calls if the on-call is not reached. Instructions can vary by type of call, day or week and time of day. All of these instructions are customizable and up to you as to how you prefer to run your business.

On the lower right-hand section of the screen is customizable message ticket where you let us know what information you want us to get from the caller. These can be things like the caller's name, telephone number, an number of questions specific to your type of business, and a message. Once a message is taken it can be held to fax or email to the office if it is not urgent or can be relayed to an on-call person by calling their home or cell phone, paging a pager, texting to their cell phone, and/or emailing. Businesses often send us on-call information a month at a time, but can do so weekly or daily, and can always make changes with just a telephone call if circumstances dictate a sudden change.

Benefits:

• A live, helpful voice to greet your callers after-hours differentiating you from your competitors that might only use voice mail or an answering machine – be there for your new customers when they reach out
• Callers reassured that a live operator is proceeding urgently to reach an on-call tech for their problem
• Rather than forwarding all calls to someone, the answering service can take all calls and only relay urgent calls to the on-call
• Messages relayed to the correct on-call person allowing those not on-call to enjoy their time off
• A daily faxed and/or emailed copy of calls from the previous evening to keep up with all service calls that were handled by your techs after hours

American TeleCenters serves dozens of physicians and medical practices so understands some of the special needs and different types of calls that you might get. We have served individual practitioners, multiple provider groups, multiple specialty practices, and multi-office groups with dozens of individual offices billing to a central office. We answer calls in your office name and have pages of information on the lower left-hand side of the operator screen to explain office instructions and other information that the operator might need to serve your callers such as a fax number, email address, website, and instructions that you might want relayed to callers. A caller just needing a fax number, email address or address can be helped by our agents without even having to reach the office. Instructions for our operators would include such things as what to do with routine office messages, appointment requests, and billing or insurance inquiries; what to do with calls from hospitals or other providers; what to do with prescription requests; and what to do with calls from patients indicating a medical matter that needs a providers attention before the office reopens. Often routine office calls like appointment or billing calls are faxed or emailed the next business morning, but some offices just prefer that the caller be asked to call back when the office reopens to avoid “phone tag.” All of these instructions are customizable and up to you as to how you prefer to run your agency

On the lower right-hand section of the screen is customizable message ticket where you let us know what information you want us to get from the caller. These can be things like the caller's name, telephone number, patient's name, patient’s regular doctor, date of birth, and problem. These message tickets can also change based on the type of call so we might get different information for a call from a hospital or provider than from a patient. We can also have message slips change for specific types of messages such as consults, room notifications, room changes, and routine baby checks. Calls can all be relayed to one on-call provider, or they can be relayed based on specialty, whether it is a patient or provider call, or based on the hospital frm which the call is received. Calls can be relayed to an on-call person by calling their home or cell phone, paging a pager, texting to their cell phone, emailing, or sending to an encrypted messaging app on a cell phone. Offices often send us on-call information a month at a time, but can do so weekly or daily, and can always make changes with just a telephone call if circumstances dictate a sudden change. We also maintain an escalation list in case the on-call cannot be promptly reached. Our systems and processes are HIPAA compliant, protecting your patients' privacy per federal law

Benefits:

• A live, helpful voice to greet your callers after-hours
• Automated options available to screen calls and contain costs
• Callers reassured that a live operator is proceeding urgently to reach an on-call provider for urgent situations
• Rather than forwarding all calls to someone, the answering service can take all calls and only relay urgent calls to the on-call
• Messages relayed to the correct on-call person allowing those not on-call to enjoy their time off
• A daily faxed and/or emailed copy of calls from the previous evening