Technical
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Anserfone's state-of-the-art, digital Startel 5700 provides one of the most advanced call processing systems in the southeast. Complimenting this fully digital telephone switch, Anserfone brings all calls in on high capacity, digital T-1 circuits. As client calls reach the Startel, a screen specifically programmed for the individual client pops up automatically. The top left tells our friendly, local operators what should be said to answer the call. The screen below would be answered "Good morning. Dr. Smith's office. This is Tammy." by Tammy in the morning. The large field in the lower left gives information on the client company such as type of business, hours of operation, address, fax number, and dispatch instructions to make our operators sound knowledgeable about your organization when we are taking your calls.
In the lower right is the message slip. The message slip above would have the operator ask for the caller's name, the patient's name, the number where the call could be returned, and the nature of the call. The computer automatically fills in the "CID" field with Caller ID of the caller in case they should give a wrong number. Finally, above the instructions is a field that contains temporary information indicating the whereabouts of the office and who is on-call. Once calls are taken, they can be held, placed on voice mail, faxed to the client, e-mailed to the client, called out to a residence or cell phone, alpha paged, or sent to a PCS phone. Messages are kept in the system for a week and on archive cartidges for a year. Telephone (770) 536-0399, (888) 569-9750 |
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