People are the heart beat of any live call center. We focus on hiring those with great attitudes that have experience serving people, then train, coach and evaluate on service constantly. Whether locally or nationally, our customers are our neighbors and are treated as such.
We can bring you the latest applications and capabilities. All of our calls are transmitted completely digitally (for best sound quality), digitally recorded (for accountability), automatically stamped with CallerID (for accuracy), and extensive scripting options are used to lead an operator through your particular situations.
We're not new at answering live calls and just learning what we're doing. We've learned and developed best practices over 60 years of answering phones.
Our representatives are constantly monitored for excellent quality and best practices. The process includes supervisors on every shift listening to how their agents interact, ability for supervisors to conference in or chat to help, call recordings graded every week for every operator, and an ability to retrieve and listen to any call from the past where a quality concern is voiced.
We are not the cheapest in the market, nor the most expensive. Any live call center's primary cost is labor and most that know what they are doing are going to be within about 10% of each other.